• Virtual Agent

    Live Interactive Scheduling Agent
    L.I.S.A. the Virtual Agent

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​Virtual Agent Examples


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Virtual Agent Use-Cases


​Advanced self-service puts patients at the center of their care experience

Intelligent virtual agents (IVAs) empower patients to take control of their healthcare by making it easier for them to access important information and manage their appointments, health records, and prescriptions. Enhancing self-service options helps  healthcare providers offer a more engaging and efficient care experience that improves satisfaction scores while managing costs.
  • Appointments
  • Patient Support and Health Information
  • Prescription Management
  • Test Center/ Provider Location
  • Payments and Collections


​Allow your customers to engage via an intelligent voice scheduling interaction or a SMS conversation.

The Challenge:

  • Fierce Competition in every Geography (How to you stand out?).
  • Major hiring and turn over issues (Struggle to keep consistent experience for customers).
  • Customers want immediate access to answers and scheduling.
  • Nationally more than 30% of service department inquiries go unanswered (PA Dealer Solutions).

The Answer LISA:

  • Offer your customers/prospects multiple immediate channel options for scheduling a service appointment
  • Offer a complete engagement opportunity, not a web portal or SMS reroute from the website that can lead to a dead end.
  • Offer your customers/prospects and engagement that always assures they have an escalation path to speak to a real person to retain and resolve more complex items.
  • Process these key transactions without drawing your BDC and Service Advisors away from their regular customer engagement tasks.
  • built for the Mobile device they are choosing to contact you from.

    ​Listen To LISA at Work


    • Automotive_BookAppointment_Audio.wav


    • Healthcare_BookAppointment_Audio.wav

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